Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us
While we hope you love all your Anake items, should you find your purchase isn’t quite right we will do our best to find you another amazing piece or you can send it back for a full refund within 14 days of receipt. In order for a refund, items must be in original condition with tags attached.
Unfortunately, we are unable to change or cancel any order once it has been placed. We apologize in advance for any inconvenience.
If your online order is not as expected, please contact us immediately.
If your order happens to arrive damaged, please retain the box, packaging and all contents and contact us as soon as possible for assistance.
We ship worldwide.
All products are housed and shipped from Dallas, Tx.
Orders with Standard Shipping typically take between 1-3 business days to be processed and shipped. Expedited orders placed before 1:00 p.m. CT will be shipped the same day. Weekends and holidays are excluded from processing and shipping times, so please plan accordingly for your delivery. You will receive an email with tracking information once your order has shipped.
All orders valued over $250 will require a signature upon delivery. This will help to ensure your package arrives safely.